Frequently Asked Questions
Everything you need to know about shopping with Mastodon
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
Mastodon offers a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Mastodon, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2025.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.